Frequently Asked Questions
What languages and keyboard layouts do you support?
You can find a list of all the languages and keyboard layouts TypingAce supports Here.Back To Top »
How do I make the font larger?
If you are using Firefox or Internet Explorer you can type "Ctrl +" (CTRL and the Plus key) to zoom your screen in. "Ctrl -" (CTRL and the minus key) will zoom out. This is a feature of your web browser, and will work on all web sites.Back To Top »
I forgot my password! How do I get it back?
After opening the TypingAce typing tutor, click the "I forgot my password!" link and we will email it to you.Back To Top »
Can I learn the 10 Key pad?
Yes, TypingAce contains a full lesson for mastering the 10 Key number-pad. This lesson is only available to premium members.Back To Top »
I found a bug!
TypingAce is committed to flawless software. Please contact us immediately if you think you have found a bug in our softwareBack To Top »
Is there an offline version?
No, we do not currently offer an offline version of TypingAce. You must have an active internet connection to use the product.Back To Top »
TypingAce runs on all modern browsers and operating systems including Windows, Macintosh, and Linux. We currently support Internet Explorer 6.0+ (for Windows), Firefox, Netscape, Safari, and Google Chrome. No plugins or third party software is required such as Java or ActiveX. If you do not have one of these browsers, we recommend you download the free web browser Mozilla Firefox.Back To Top »
Is there a free trial?
Yes! You can sign up for a free 15-day, 20-user hosted trial here.Back To Top »
Can my trial be extended?
Yes! If you need additional time to evaluate TypingAce, please contact us and let us know what you need.Back To Top »
What is the difference between Hosted, Intranet, and SCORM?
While there are many small differences you can learn about on our Comparison Page, but the main difference is TypingAce Hosted is completely hosted and managed by us and requires nothing more than a web browser and internet connection. Intranet is TypingAce installed on your own local servers. TypingAce SCORM/LMS is the typing tutor portion of TypingAce available to install on your SCORM 1.2 compatible learning management system. If you need additional help deciding on which version of TypingAce to use in your organization, please contact us and we would be happy to help you decide.Back To Top »
How much does TypingAce cost?
TypingAce's price depends on your installation type (hosted, intranet, scorm) and license type (transferable or concurrent). You can find detailed pricing by going to our Products Page, clicking on the installation type, then clicking the "Pricing" tab.Back To Top »
What's the difference between a transferable and a concurrent license?
Transferable A limited number of user accounts can be created, however all users can access TypingAce simultaneously and once a user has finished the course the account can be given to another user. Concurrent License Any number of user accounts can be created, however only a limited number of users can access TypingAce simultaneously.Back To Top »
I need more users. Can I increase my license size?
Yes! To increase your existing license's available users, please contact us and let us know how many users you would like to add.Back To Top »
Can I migrate existing TypingAce accounts into my organization's license?
Yes, you can learn more about migrating accounts on our Settings Help PageBack To Top »
Are there discounts for non-profit organizations?
Yes, if you are a non-profit organization or under-privileged school please let us know and we will work out a license to fit your needs.Back To Top »
Are user accounts transferable?
Yes, using the Group Admin interface you may reset or delete accounts at any time. Resetting an account will clear the user's typing statistics but leave the username/password intact. Once done, you may pass the account to a new student/employee. This can be done any number of times for each account.Back To Top »
Can I purchase for a different time period?
Yes, you can purchase for any nearly any period of time. For instance if you need TypingAce only for summer school classes we can adjust the cost as necessary.Back To Top »
What payment methods are available?
Payment can be made by credit card (Visa, Master Card, American Express), Check, PO, or PayPal through our automated purchase page.Back To Top »